Nov 2020
18
A Thank You Note
A thank you note,
Well where should I start? When the whole country went into lockdown back in March, I was faced with the new task of working from home with my three young children.
So overnight I became a work/stay-at-home mom and a teacher all at once! It was definitely a huge challenge which was very stressful at times; trying to find a new routine that we could all settle into but we managed for the most part.
Working on the phones during this time has also been a huge task as everything about how payroll was processed had changed in both Ireland and the UK. All the different rules and processes that we had to learn about as all our customers were coming to us looking for answers was another hurdle in itself. We had a number of software upgrades that were released based on changes made by Revenue which also had to be tested before being released.
My children are aged 9, 6 and (just turned) 5 so the younger two don’t understand the concept of being quiet and would be hurtling through the house playing games with each other, making as much noise as they possibly could! And then my dogs would start barking wanting to join in on all the fun! Always the way when you want them to be quiet. But every single person I spoke to on the phones was so understanding and compassionate with me always telling me to tend to them first and not to worry.
All of our customers themselves were under an enormous amount of pressure because, let’s face it, they are the ones that have to process payroll at the end of the day and are the ones answerable to all their employees if something isn’t done right. Payroll during this pandemic was crucial and even though themselves were under pressure they always related back to my situation with understanding. So thank you, each and every one of you.
I also wanted to say another huge thank you to my managers and colleagues. Everyone has been so supportive of one another. We can no longer see each other to bounce queries off each other so we now communicate through Teams which has been a lifesaver. Anytime anyone mentioned that they were having a rough day or morning they would always tell you to go off the phones to make yourself a cuppa and come back when you’ve managed to breath - that they would man the phones and not to be worrying. This in itself was massive.
I just wholeheartedly wanted to say thank you to everyone for all your understanding and support as the last 8 months wouldn’t have been possible without it!
