Aug 2021
31
Customer Survey 2021 - the results are in!
We value our customers’ feedback and opinions as it allows us to improve and grow our business. We recently conducted an annual survey as it is a powerful indicator of overall success as a company as it captures the entire experience of using Thesaurus Payroll Manager, from the product features to the daily customer support to the live webinars and online documentation.
We are proud of the continued high marks and appreciate the thoughtful feedback from this year’s survey and would like to say a massive thank you to everyone who took part. The survey looked at customer satisfaction, software performance and customer support.
We’ve compiled the results of our latest survey and we wanted to share them with you.
The Results
As the survey was very comprehensive, we’re not going to share the results of each and every question. But we did want to share the main areas of focus and what you, our customers, have said.
- We asked: How satisfied are you with Thesaurus Payroll Manager?
- You said: Thesaurus Payroll Manager achieved a 99.4% customer satisfaction rate, which is fantastic news for everyone on the Thesaurus Software team.
- We asked: How would you rate the following Thesaurus Connect features?
- You said: The most highly rated Thesaurus Connect features included automatic cloud backup (98.9%), online employer dashboard (96.7%) and employee self-service portal & app (98.5%).
- We asked: How satisfied are you with Thesaurus Software's Customer Support?
- You said: The majority of customers rated our telephone support (99%), email support (99.5%), online help documentation (98.5%) and online video tutorials (98.9%) as excellent, very good or good, giving our customer support team an overall satisfaction rate of 99%.
- We asked: How would you rate Thesaurus Software’s handling of COVID-19?
- You said: 99.5% of customers answered that they found our handling of COVID-19 overall to be either excellent, very good or good - in particular, our free online COVID-19 webinars (99.6%), payroll upgrades (99.7%), online help and support (99.5%) and phone and email support (98.9%).
Customer Testimonials
We also received a number of customer testimonials from the survey - all of which will be added to the Thesaurus Software website in due course. Some of our favourite testimonials received include:
“We are a very happy customer; we are a small company but extremely happy with the fantastic efforts of support during a world pandemic. I would consider this reliability when recommending you”.
“Your product is the best wage system for Irish employers since day one. It has made payroll so easy and efficient for employer and employee. It is unbeatable. Your Support people are accessible and always helpful. A wonderful team. Thanks for making my life so easy for more than 25 years”.
“Anytime I have had to phone Thesaurus the staff are so friendly and helpful and know their job so well. It's a complete pleasure to deal with them”.
Get in touch
If you feel that you’re not using the full suite of Thesaurus Connect’s features to its fullest potential, you can book a free 15-minute online Thesaurus Connect demo.
Aug 2021
31
What happens if I don't submit Revenue’s Employer Eligibility Review Form?
The Irish government has extended the Employment Wage Subsidy Scheme (EWSS) until 31st December 2021. The scheme gives employers impacted by COVID-19, a subsidy per employee to help keep them in employment. On 9 July, Revenue published guidelines to highlight the changes to the EWSS applicable for the period from 1 July 2021. The main change made to the scheme was in relation to eligibility.
To assist employers in ensuring continued eligibility for the scheme, from 30th June 2021, all employers are required to complete and submit an online monthly EWSS Eligibility Review Form (ERF) through ROS by the 15th of each month. Companies claiming EWSS must fill out a monthly eligibility form, showing their revenue for 2021 remains at least 30% below the reference period in 2019 and a declaration to confirm that the information submitted is correct and accurate to the best of their knowledge. Failure to complete and submit the EWSS Eligibility Review Form that confirms the required reduction and related declaration will result in suspension of payment of EWSS claims.
Revenue has stated: “Where Revenue determines that an employer, at any time over the term of the scheme, claimed and received payment by applying accounting practices that are clearly not appropriate, or by deliberately misrepresenting the true financial situation of the business, it will be excluded from the EWSS in its entirety. No further claims will be accepted, and all subsidy paid and PRSI credit issued will be immediately repayable together with interest and penalties. The business may also face possible criminal prosecution.”
The government has paid nearly €4 billion to date in EWSS payments on top of the €2.9 billion paid under the earlier TWSS. Revenue have launched an investigation on companies that are suspected of overclaiming pandemic wage subsidies.
According to Revenue’s code of practice for audits and non-audit interventions, officials can make unannounced site visits, conduct profile interviews with business owners, carry out assurance checks, and initiate investigations. Please ensure you are submitting correct information to avoid any penalties.
Upcoming webinar
Join Thesaurus Software for a free webinar on 30th September where we will be joined by representatives from the Revenue Commissioners to discuss upcoming changes to the Employment Wage Subsidy Scheme in October and the Employer Eligibility Review Forms. There will also be a live Q&A session to answer any questions that you may have.
Limited Places Remaining – Click here to reserve your place.
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Aug 2021
3
Thesaurus Customer Update: August 2021
Welcome to Thesaurus Software's August update. Our most important news this month include:
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Watch On-Demand: EWSS Changes & The Return to Work
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Going paperless: how an employee app can help
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How Statutory Sick Pay will be calculated when introduced in 2022
EWSS Employer Eligibility Review Form
Revenue confirmed it has extended the deadline for the completion and submission of the EWSS Eligibility Review Form in respect of June 2021 to 15 August 2021. The eligibility review form in respect of July 2021 is also due to be submitted on the same date. Watch our webinar on-demand where we cover everything you need to know.
Statutory Sick Pay - Coming January 2022
Currently, there is no legal obligation for employers in Ireland to pay employees who are on sick leave, and it is up to the discretion of each employer. However, it will be mandatory for employers in Ireland to provide Statutory Sick Pay (SSP) for employees from January 2022.
Employee self-service app – A must-have tool for every business
Thesaurus Connect gives employees access to a user-friendly smartphone and tablet app that gives them access to their payslips, HR documents, annual leave calendar and much more. Self-service apps are becoming more popular as they benefit both the employer and employee.
Adopting a hybrid working model
The COVID-19 crisis has completely shifted the way we work and live with companies having to quickly adopt new initiatives and technologies to ensure employee safety whilst maintaining productivity. Join Bright Contracts for a free online webinar on the 25 August where our team of experts will discuss how hybrid working has changed the way we work and live and what this change means for your business.
