Aug 2021
31
Customer Survey 2021 - the results are in!
We value our customers’ feedback and opinions as it allows us to improve and grow our business. We recently conducted an annual survey as it is a powerful indicator of overall success as a company as it captures the entire experience of using Thesaurus Payroll Manager, from the product features to the daily customer support to the live webinars and online documentation.
We are proud of the continued high marks and appreciate the thoughtful feedback from this year’s survey and would like to say a massive thank you to everyone who took part. The survey looked at customer satisfaction, software performance and customer support.
We’ve compiled the results of our latest survey and we wanted to share them with you.
The Results
As the survey was very comprehensive, we’re not going to share the results of each and every question. But we did want to share the main areas of focus and what you, our customers, have said.
- We asked: How satisfied are you with Thesaurus Payroll Manager?
- You said: Thesaurus Payroll Manager achieved a 99.4% customer satisfaction rate, which is fantastic news for everyone on the Thesaurus Software team.
- We asked: How would you rate the following Thesaurus Connect features?
- You said: The most highly rated Thesaurus Connect features included automatic cloud backup (98.9%), online employer dashboard (96.7%) and employee self-service portal & app (98.5%).
- We asked: How satisfied are you with Thesaurus Software's Customer Support?
- You said: The majority of customers rated our telephone support (99%), email support (99.5%), online help documentation (98.5%) and online video tutorials (98.9%) as excellent, very good or good, giving our customer support team an overall satisfaction rate of 99%.
- We asked: How would you rate Thesaurus Software’s handling of COVID-19?
- You said: 99.5% of customers answered that they found our handling of COVID-19 overall to be either excellent, very good or good - in particular, our free online COVID-19 webinars (99.6%), payroll upgrades (99.7%), online help and support (99.5%) and phone and email support (98.9%).
Customer Testimonials
We also received a number of customer testimonials from the survey - all of which will be added to the Thesaurus Software website in due course. Some of our favourite testimonials received include:
“We are a very happy customer; we are a small company but extremely happy with the fantastic efforts of support during a world pandemic. I would consider this reliability when recommending you”.
“Your product is the best wage system for Irish employers since day one. It has made payroll so easy and efficient for employer and employee. It is unbeatable. Your Support people are accessible and always helpful. A wonderful team. Thanks for making my life so easy for more than 25 years”.
“Anytime I have had to phone Thesaurus the staff are so friendly and helpful and know their job so well. It's a complete pleasure to deal with them”.
Get in touch
If you feel that you’re not using the full suite of Thesaurus Connect’s features to its fullest potential, you can book a free 15-minute online Thesaurus Connect demo.
