Error null - internal error while calling the service

Should you receive this error whilst retrieving an RPN or submitting a PSR , this signifies that Revenue's systems are temporarily down.

We would advise waiting a while in order for Revenue to rectify their issue before trying the transmission again.

Need help? Support is available at 01 8352074 or thesauruspayrollsupport@brightsg.com.

Help Year End 2022

Year End - Frequently Asked Questions Employment Details Summary (P60 Replacement)Do I need to file a P35 annual return this year?Do I have a Week 53?Year End Summary Report Making an Advance Payment in 2022 for 2023 Where a Credit Transfer Payment will fall on 1st or 2nd January 2023 How do I start processing 2023 payroll?When will 2023 Thesaurus Payroll Manager be available?Will my ROS digital certificate import over to 2023 Thesaurus Payroll Manager?Revenue Payroll Notifications - Transition to the new tax year Why are my employees on Emergency Basis at the start of the 2023 tax year?

2023 Thesaurus Payroll Manager - System Requirements Signing into Connect for 2023 2023 Budget - Employer Summary 2023 Payroll Manager - Availability Starting the New Tax Year

How do I start processing 2023 payroll?Ordering for the new tax year Will my ROS digital certificate import over to 2023 Thesaurus Payroll Manager?Revenue Payroll Notifications - Transition to the new tax year Why are my employees on Emergency Basis at the start of the 2023 tax year?

Importing from the previous year

Importing Your Company and Employee details from the previous tax year

Moving to Thesaurus Payroll Manager from another software

Migrating to Thesaurus Payroll Manager - start of year Migrating to Thesaurus Payroll Manager - mid year

Getting started - First Time Users

Getting Started - Guidance

Company Setup

Adding a company (using the New Company wizard)Adding a company using a backup Adding a company using a CSV File Additional PAYE registration numbers Setting up a ROS sub cert for your additional PAYE registration

Digital Certificates

Why do I need to add my Digital Certificate?Adding a Digital Certificate - Employers Adding a Digital Certificate - Agents Saving a ROS digital certificate on to your computer Transferring a ROS digital certificate from one computer to another Setting up a ROS sub cert for your additional PAYE registration Thesaurus Payroll Manager Bureau version and Agent ROS Digital certificates Digital Certificates - Common Support Queries

Error 1011 - you do not have appropriate permissions Invalid Certificate Password Error 1014 - Invalid ROS Certificate Error null - internal error while calling the service Error 1008

Add/ Amend Employees

Entering Personal details Entering Revenue details Importing your Employees' Revenue Information from Revenue (RPNs)Setting up Additions Setting up Deductions Setting up Departments Entering Mid Year Cumulatives Entering HR Details Entering CSO Details Setting up Employees using an RPN Amending an Employee's Surname Leavers Re-joining

Revenue Payroll Notifications (RPNs)

What is a Revenue Payroll Notification (RPN)?Employment Identifier RPN Number Retrieving your Employees' Revenue Details from Revenue (RPNs) each pay period Setting up Employees using an RPN RPN Logs & Reminders

Payroll Calendar Processing Payroll

Weekly Payroll Monthly Payroll Fortnightly Payroll Quick Edit Entry Net to Gross Payments Payroll Preview Finalising the Pay Period Payslip Workings Computational Anomaly Specifying end dates for additions or deductions Directors Fees Share Based Remuneration Cycle to Work Scheme Importing Hours from Text or CSV File Full periodic CSV Import Week 53

Payroll Deductions

PAYE PRSI Local Property Tax (LPT)USCAdditional Superannuation Contribution (ASC)

Payroll Submission Requests (PSRs)

What is a Payroll Submission Request (PSR)?Submitting your periodic pay data to Revenue Recheck Payroll Submissions Correction PSRs Check Revenue Record PSR Control Panel Viewing your Payroll Submissions in ROS

Distributing Payslips

Printing Payslips Emailing payslips Payslip Workings

Paying Employees

Paying Employees - Reporting Paying Employees using a Bank Payment File - SEPA Paying Employees with a Non-Irish Bank Account - SEPA Paying Employees using a Bank Payment File - Bankline Paying Employees using Modulr

Corrections

Corrections - Overview Do it all again!New Employee Payment was different Wrong PPS Number Wrong PRSI Class Employee has left

Revenue Payments

Remittance to Revenue - Overview Viewing/Accepting your Monthly Statement in ROS Payment Due Dates Making Payment to Revenue - Payment OptionsTax Details Report - Monthly/Quarterly Details Query Revenue Record Revenue Payments Record Returns Look Up

Revenue - Contact Telephone Numbers Reports

Payroll Summary/Audit Trail Tax Details Report - Monthly/Quarterly Details Pension Reports Additions/Deductions Reports Other Reports Register of Employees Year End Summary

Processing Starters Processing Leavers

Processing a Leaver (in current pay run)Processing a Leaver (mid pay period)Processing a Leaver (taxable/non-taxable lump sum payment on termination)Processing a Post Cessation Payment - Current Year Processing a Post Cessation Payment - Out of Year

Benefit in Kind

Benefit in Kind - General Information BIK Cars and Vans BIK Preferential Loans BIK Annual Benefits BIK One Off Benefits

Statutory Sick Pay (SSP)

Operating Statutory Sick Pay in Thesaurus Payroll Manager

Illness Benefit

Illness Benefit - Employer Responsibilities Employer Does Not Pay Sick Leave Employer pays Employee while out sick Employer receives Illness Benefit payment

Parenting Benefits

Maternity Benefit Paternity Benefit Parent's Benefit

Pensions

Setting Up Pension Deductions Entering a Pension Tracing Number Normal Pension Report CWPSNECI PensionsRemittance (Pension)

Changing an Employee's Pay Frequency Payroll Journals

Setting up your mapping within Thesaurus Payroll Manager Creating your export file within Thesaurus Payroll Manager Surf Accounts

Backup and Restore

Backing up your payroll data Restoring your payroll data Backup ALL Companies

Transferring Payroll Manager from one PC to another

Transferring Payroll Manager using a backup file Transferring Payroll Manager using the installation folder

CSO

EHECS

Holidays

Holiday Entitlements - Useful Information Processing holiday pay Force early return from holidays Holiday calculator Holiday planner Accrual of Annual Leave Whilst on Sick Leave

Leave Entitlements

Holiday Entitlements Maternity Leave Paternity Leave Parental Leave Adoptive Leave Carers Leave Parent's Leave

Employment Law

Employment - General Organisation of Working Time Act, 1997 Minimum Wage Minimum Notice, Dismissals etc.Children & Young Persons Sample HR templates and forms Workplace Relations Commission

General

Payroll Upgrades Calculator Gift Cards - Integration and tracking Forgotten your password?Process Icons

Glossary of Terms (Pre 2019)

English Cantonese Czech Hungarian Latvian Lithuanian Mandarin Polish Portuguese Romanian Russian

Thesaurus Connect

Thesaurus Connect - Overview Registering for Thesaurus Connect Registering for Thesaurus Connect (Traditional Method)Connecting an Employer to Thesaurus Connect Customising your Thesaurus Connect Account Assigning a New User in Thesaurus Connect Editing/Deleting a User from Thesaurus Connect Standard Users - Manage and Invite other Standard Users Enabling Employee Access to Self Service Configuring Employee Self Service Options Disabling/Editing Employee Access to Self Service Inviting Employees to use Self Service Backing up to Thesaurus Connect Restoring from a Thesaurus Connect Backup Deleting a Company in Thesaurus Connect Two Factor AuthenticationEmployer Self Service PortalEmployee Self Service PortalConnect MultiUser EnhancmentsThesaurus Connect - Terms of Service

GDPR

Frequently Asked Questions GDPR and Thesaurus Software GDPR and the Payroll Bureau Data Processor Agreement

Licence Agreement for Thesaurus Payroll Manager Bright ID

Ordering Thesaurus Payroll Manager using your Bright ID

Error null - internal error while calling the service

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