Payroll Specialist Ireland & UK
Who are we?
Thesaurus Software & BrightPay are Ireland’s No. 1 payroll software provider, our Payroll Support Team guide and advise our customers, predominantly SMEs, across Ireland and the UK in processing their payroll.
Bright Software Group is the new home for Thesaurus Payroll Manager, BrightPay, Accountancy Manager, Relate and Surf Accounts. If you want to be part of Bright’s exciting new journey, apply now to join one of Ireland’s fastest growing companies.
Our Products?
Our?award-winning?products, help small businesses across Ireland and the UK manage their payroll, accounts and HR practices.?We take the headache out of business management and provide cost effective, real solutions to accountants and business owners.???
The Role
As a payroll support agent your role would be to guide and advise our customers across Ireland and the UK on processing their payroll. Our friendly, established team are at the core of our business and have helped us reach customer satisfaction levels of almost 99%.
Join a team where you can make a real difference in supporting small and local businesses.
Key Duties:
- Acting as the first point of contact in supporting customers over the phone and via email.
- Providing help and answers to customers’ payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.
- Guiding customers through our software, enabling them to use the software effectively.
- Testing our software to ensure bug free software is released.
- Keeping abreast of trends and changes in payroll and employment legislative areas.
- To support, guide and assist other team members in resolving customer queries.
The Person
This is an exciting opportunity to join a very fast paced team as our business continues to grow. The role will suit a dynamic, payroll professional who enjoys working as part of a team, who has a strong customer focus and is highly motivated.
Ideally, the successful candidate will have:
- Up-to-date payroll experience
- Irish and UK payroll experience/knowledge is required for this role
- Knowledge of Accounts or Employment legislation would be desirable
- Payroll or accounts qualification would be a distinct advantage
- Strong communication skills, particularly phone and listening skills
- Customer orientated, eager to go the extra mile to assist customers
- Excellent phone manner with the ability to engage and build rapport with customers
- Ability to work under pressure and in a changing environment
- Strong IT proficiency
- Positive attitude with a can-do approach
Great Company to Work for
Every day is a Bright day! Bright is an employee focused organisation. When it comes to our employees we value:
- Learning and Development: we will support you in growing your career, helping you achieve success.
- Diversity & Inclusion: every employee has a voice and an opinion; we want to hear yours.
- Employee Engagement: coming to work must be fun! We promote health and wellbeing as well as great benefits.
Our Benefits include
- Competitive starting salary
- Bonus Scheme
- Additional annual leave
- Company pension
- Hybrid working opportunities
- On-site parking
- Free Food & Friday Fry
- Educational Assistance
- Great company social events
- Wellness programmes
- Bike to Work
Location
Initially this role will be office based to accommodate training and induction. We do support hybrid working. Our brand-new office is based in Duleek, Co. Meath.
